Service- What's that?

Am a Airtel mobile phone service subscriber. Airtel supposedly is India's biggest mobile service provider. I recently received a SMS from Airtel detailing their broadband offer. The SMS said I should call xyz Airtel number to get more details. I thought it was high time we had broadband at home and decided to call.
The lady who took the call could not quite speak English. Its is a little difficult to communicate when someone is weak in English and hardly speaks my preferred "service" language - Hindi. She wanted my name, cell number and address to proceed. When asked about the documentation required for the broadband connection she transfered me to her sales department. The transfer took about a minute and a half where I had to give my name, cell number and address AGAIN to proceed. I was promised a person would be at my house at 5 pm the same day.

What I found wrong with this experience:
1) Why are people in a position to answer your call when they cant communicate? Not speak English but communicate.
2) When I am a Airtel subscriber and get a SMS FROM Airtel I expect them to know who is calling. Why the hell should I have to give my details all over again?
3) Why does not the person picking up the phone have all details? Why am I put on hold, transfered to another dept. where I furnish all my details again?
4) Why was I not informed that this was not a toll free number? Neither in the SMS or by the person picking up the phone.

Total time spent on the call: 9 mins 38 seconds
End of the day: The Airtel guy never showed up.

Different strokes

Lots been said/written about the "election budget" this year. Not getting into that. Have been reading about farmers who got their Rs. 15000/- loan waived off and are actually in a position to restart their lives.
On the other hand we have Ludhiana-based businessman Amit Malhotra who bought the number - 9780000000 - from mobile company Hutch in July for a mind-boggling Rs 15,50,000/- through an online auction.

Rs 15,000 - "meri life bangayi"
Rs 15,50,000 - "saddi life bangayi"

Similar aren't they?

Maybe I could get a loan to fund a fancy number and have it waived off....!!!

dial in here!